RETURNS & EXCHANGES
- How can you make a return?
The garments must be in perfect condition and with their corresponding label and ticket.
After contacting customer service, you will be informed of the process to be carried out so that the parcel service can collect the products, at the address where they were sent or by taking them to your nearest Estafeta centre.
Do I have to pay the shipping costs if I need an exchange?
The shipping cost to make an exchange is covered by CaoS CoMMunity, in case a second exchange is required on the same order the customer will have to cover the shipping costs.
- How much time do I have to make a return?
For physical stores, the maximum time to make a return is 30 days after the purchase.
For virtual stores, the maximum time to make a return is 30 days after receiving the package.
- How will I receive my return?
Returns will be made by the same payment method you used to make your purchase.
- How do I make an exchange?
In the same way that a return is made, your new garments will be sent as soon as we check the condition of the garments we will receive.
- What can I do if I receive a defective item?
CaoS CoMMunity sells products in perfect condition, so if, exceptionally, you receive a garment with a defect, please contact us in our customer service section to schedule an exchange or return. You can also go to a branch office, as long as you have already contacted customer service.
- What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an item that you have not ordered, please contact us by replying to the emails you received with your order confirmation, at or through the contact section of the website.